Through its coordination office in Amman, ACTED is working in Jordan to meet the needs of the refugee populations in the country, with a shift from lifesaving activities to long-term livelihoods programming. ACTED also provides support to Jordanian host populations and local actors, also affected by the challenges faced by the country, ensuring all can access basic services. In Za’atari camp, Azraq camp and Mafraq, ACTED teams play a key role in the management and coordination of refugee camps, support to informal tented settlement populations and provide emergency assistance to ensure people's access to food, water and hygiene and sanitation facilities. More broadly, ACTED works with municipalities and community organizations to build capacity and promote sustainable solutions.

Mission context

Since 2011, Jordan has provided refuge to 1.2 million Syrians refugees, of which 656,900 are registered. 93% of Syrians are living in host communities, well below the poverty line, among which more than 15,000 live in informal tented settlements with other vulnerable populations. The influx of refugees has increased demand and pressure on the country’s services and has had a significant impact on infrastructure, access to quality education, livelihoods, provision of water, hygiene and sanitation services and led to the emergence of protection concerns for both refugees and vulnerable Jordanians.

ACTED in Jordan

Operating in Jordan since 2012, ACTED plays an integral role in the refugee camps of Azraq, Za’atari and King Abdullah Park. On a daily basis, ACTED provides essential water, hygiene and sanitation services such as water distribution, hygiene promotion, infrastructure rehabilitation and maintenance, and solid waste management through Cash for Work, and distribute bread. In host communities, ACTED supports the basic needs of vulnerable households, notably during the winter season, and provides food assistance to more than 200,000 Syrians.

To mitigate the increased pressure on public institutions, ACTED works closely with municipalities to improve basic service provision and enhance the business environment through infrastructure rehabilitation and participatory community planning. ACTED also works with community based organisations to strengthen their capacity.

Committed to improve the long-term self-reliance of Syrians and Jordanians, ACTED supports the development and growth of micro, small and medium enterprises, notably in the agricultural sector, and facilitates access to the labour market.

A Jordanian women and an ACTED staff implement the hydroponics culture project, Mafraq
A Jordanian women and an ACTED staff take care of the hydroponics culture prepared during the project, Mafraq
Jordanian and Syrian women take part in a training organised by ACTED and UN Women on agricultural leadership, Mafraq

Current projects

Improving Sustainability of WASH Service Delivery in Za’atari and Azraq Refugee Camps in Jordan”

Improving Sustainability of WASH Service Delivery in Za’atari and Azraq Refugee Camps in Jordan

Assistance to Syrian Refugees in Jordan through unconditional resource transfers

Hydroponics livelihoods pilot project

Provision of WASH services and infrastructure in Za’arti

Waste to (positive) Energy

Public Authority and Legitimacy Making (PALM) – host-refugee relations in urban Jordan and Lebanon

Strengthening civil society networks through improved coordination systems

Reducing erosion in northern Jordan through employment-intensive measures

Hydroponics livelihoods pilot project

Enhancing the safety and dignity of IDPs in camps of Idleb particularly during the winter season

Training for the Improvement of Livelihood of Syrian Refugee Women

Enhancing livelihoods opportunities for Jordanian and Syrian refugee women in Jordan

Food assistance to Syrian refugees in Azraq Camp and northern host communities

WASH services and infrastructure in Za’atari

Community mobilization campaign on recycling and waste management

Increase the engagement of Jordanian grassroot communisty-based organisations in the humanitarian response to the Syrian crisis through effective gender-based planning and programming

Providing sustainable work opportunities to Syrian refugees and vulnerable Jordanians in the agricultural sector in northern Jordan

Providing Lebanese and Jordanian communities hosting Syrian refugees with improved WASH infrastructure and facilities at community, institution, and household level

Humanitarian Situation Monitoring in Syria, besieged/hard to reach profiling and rapid assessments


Capacity statement

September 2017

ACTED Jordan


December 2017

LEADERS - For Sustainable Livelihoods


February 2017

Rapid WASH Infrastructure Assessment


November 2017

Bread Consumption Analysis Report


December 2016

Food Security Assessment in Vulnerable Outreach Communities in Northern Jordan
Un employé syrien d'ACTED, Cash-for-Worker, remplit les réservoirs d'eau, Zaatari
A Syrian men employed by ACTED as a Cash-for-Worker is filling the water tanks, Zaatari
Syrian refugees are building the waste water network under the supervision of ACTED’s engineers, Zaatari
Les travailleurs syriens et le personnel d'ACTED célèbrent l'achèvement de la phase 1 du réseau d'assainissement, Zaatari
Syrian workers and ACTED staff celebrate the completion of the waste water network’s Phase 1, Zaatari, June 2016
A Syrian girl learns how to wash her hands in Azraq refugee camp
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