Through its coordination office in Amman, ACTED is working in Jordan to meet the needs of the refugee populations in the country, with a shift from lifesaving activities to long-term livelihoods programming. ACTED also provides support to Jordanian host populations and local actors, also affected by the challenges faced by the country, ensuring all can access basic services. In Za’atari camp, Azraq camp and Mafraq, ACTED teams play a key role in the management and coordination of refugee camps, support to informal tented settlement populations and provide emergency assistance to ensure people's access to food, water and hygiene and sanitation facilities.

Mission context

Jordan hosts the second largest share of refugees compared to its population in the world. The influx of over 671,000 Syrian refugees since 2011 has exacerbated Jordan’s severe economic and environmental challenges. With only 38% of its population economically active, Jordan also has the lowest labour market participation rate in the world.

While the humanitarian community has made significant steps to cover the immediate needs of vulnerable refugees and Jordanians alike, more work is needed to support local development.

ACTED in Jordan

While the need for emergency aid decreased across Jordan in 2018, those living in refugee camps and informal settlements still rely on humanitarian relief to meet basic their needs. In 2018, over 81,000 people benefitted from ACTED’s WASH assistance in Za’atari and Azraq refugee camps as well as vulnerable persons living in nearby communities. ACTED also supported almost 4,000 people with income generation activities, and reached 30 civil society organisations with capacity development trainings.

ACTED also supports the Jordanian government’s development strategies through generating livelihood opportunities, capacity building of local stakeholders, and rehabilitation of Water, Sanitation, and Hygiene (WASH) infrastructure.

In parallel, ACTED is leveraging eight years of in-country experience and placing partnerships with local stakeholders and the needs of local communities at the centre of its work, contributing to building the resilience of vulnerable refugee and host community members.


Hydroponics refers to the growth of plants using minimal (or no) soil. In arid countries such as Jordan, ACTED is working to increase the use of such technology, partly to mitigate against unpredictable rainfall.
ACTED engineers during the drilling of a new borehole. Many of Jordan's water challenges stem from outdated water infrastructure.
In Ayadi Al Badia, project participants visit a local cooperative demonstrating the application of hydroponic technology.
ACTED also worked with Jordanian Civil Society Organisations (CSOs) to help them identify gaps in their capacity and improve their effectiveness.
ACTED staff oversee a food distribution in Azraq camp.
ACTED plays a critical role in both Za'atari and Azraq refugee camps, ensuring access to clean water and maintaining sanitation standards
Refugees also enjoy access to vocational training courses as a means to aid their long-term integration

Current projects

Protection of Water Dams in Jordan through labor-intensive Activities

Providing sustainable work opportunities to refugees and vulnerable Jordanians in the agricultural sector in Jordan

Improvement of Green Infrastructures in Jordan through Labor-Intensive Measures (CfWGI)

Evidence-Based Planning and Programming for Humanitarian Actors in Yemen

Enhancing WASH infrastructure for vulnerable and specific need high need residents in Azraq Refugee Camp

Improving Sustainability of WASH Service Delivery in Za’atari and Azraq Refugee Camps in Jordan”

Improving Sustainability of WASH Service Delivery in Za’atari and Azraq Refugee Camps in Jordan

Assistance to Syrian Refugees in Jordan through unconditional resource transfers

Hydroponics livelihoods pilot project

Support to humanitarian information management and analysis in Yemen

Provision of WASH services and infrastructure in Za’arti

Waste to (positive) Energy

Public Authority and Legitimacy Making (PALM) – host-refugee relations in urban Jordan and Lebanon

Strengthening civil society networks through improved coordination systems

Reducing erosion in northern Jordan through employment-intensive measures

Enhancing livelihoods opportunities for Jordanian and Syrian refugee women in Jordan

Reducing erosion in northern Jordan and preventing floods in Za’atari Camp through employment-intensive measures

Providing sustainable work opportunities to Syrian refugees and vulnerable Jordanians in the agricultural sector in northern Jordan

Providing Lebanese and Jordanian communities hosting Syrian refugees with improved WASH infrastructure and facilities at community, institution, and household level


Capacity statement

September 2017

ACTED Jordan


December 2017

LEADERS - For Sustainable Livelihoods


February 2017

Rapid WASH Infrastructure Assessment


November 2017

Bread Consumption Analysis Report


December 2016

Food Security Assessment in Vulnerable Outreach Communities in Northern Jordan
Un employé syrien d'ACTED, Cash-for-Worker, remplit les réservoirs d'eau, Zaatari
A Syrian men employed by ACTED as a Cash-for-Worker is filling the water tanks, Zaatari
Syrian refugees are building the waste water network under the supervision of ACTED’s engineers, Zaatari
Les travailleurs syriens et le personnel d'ACTED célèbrent l'achèvement de la phase 1 du réseau d'assainissement, Zaatari
Syrian workers and ACTED staff celebrate the completion of the waste water network’s Phase 1, Zaatari, June 2016
A Syrian girl learns how to wash her hands in Azraq refugee camp
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