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news | February 17, 2014 | MIDDLE EAST | Emergency

ACTED’s Response to the Syrian Crisis

Two Milion Refugees

Nearly three years into the crisis in Syria, over 2.4 million people have fled their houses and homeland to seek refuge in neighbouring countries – constituting one of the largest refugee exoduses in recent history. Jordan, Lebanon and Iraq alone host over twothirds of Syrian refugees, a situation which is affecting their longer-term development prospects and social and economic stability.

ACTED’s Emergency Response in 2013

Active in the region since 2004 and committed in assisting vulnerable Syrian refugees and host populations since the very beginning of this crisis, ACTED has expanded relief operations to ensure continued access to essential human needs, as the population and their needs rapidly expanded and evolved in the last 12 months.

In 2013, ACTED teams provided emergency aid to 200,000 refugees every day, supporting over one milion refugees, host communities and local authorities in thre countries.

Support ACTED's humanitarian response to the Syrian refugee crisis

Kurdistan Region of Iraq

In the Kurdistan Region of Iraq ACTED provided child protection services to 12,000 Syrian children living in Domiz Camp, and supported the emergency response to the sudden influx of refugees in August 2013, including the site planning and development (including construction of camp facilities) of over 9 new camps across the region.

Since then, ACTED has been managing two camps in Erbil, Darashakran and Kawergosk, and supplied 30,000 refugees with food and basic house items in preparation for winter in 5 camps in Erbil and Sulaymaniyah Governorates.


In Lebanon, ACTED supported 1.14 million Syrians and Lebanese in Mount Lebanon and Akkar regions, ensuring over 20,000 people had access to shelter, water, and cash assistance, particularly during the harsh winter.

Additionally, ACTED provided equipment, infrastructure, and technical training to Lebanese and local authorities in communities responding to the arrival of refugees, enabling them to rehabilitate schools and municipal infrastructure and provide waste collection services, drinking water, and electricity to the growing population, reaching more than 1 million people.


In Jordan, ACTED provided life-saving support to over 150,000 refugees and vulnerable Jordanians living in both refugee camps and in Jordanian communities.

In Za’atari Camp – at its peak hosting 120,000 refugees – ACTED provided 4.2 million litres of drinking water daily to the entire population and employed over 900 daily workers each week to clean public spaces, as well as distributing essential hygiene items to all families, and working with individuals, communities, and schools on hygiene awareness.

To give an idea of the scale of the response, ACTED teams are delivering 3.5 million litres of water per day to meet the needs of some 100,000 refugees in Za’atari camp only, for people to drink, wash, cook and clean, while also providing livelihood opportunities for over a thousand refugees each week in one single camp – this is only one of our numerous programs across the region and only one of the thousands of humanitarian interventions implemented by NGOs and other agencies to meet the needs of affected populations.

Outside camps, ACTED worked in the governorates of Mafraq, Irbid, Ajloun and Jerash supplying refugees and Jordanians living in poverty with winter supplies, shelter rehabilitations, with a focus on water and sanitation, hygiene items and cash support.

The REACH Initiative

REACH, a joint initiative of ACTED, IMPACT Initiatives and UNOSAT, was deployed in the context of the Syrian crisis late 2012 and counts now over 250 staff in Jordan, Iraq and Lebanon alone, working in information management, and gathering daily reliable data to support an effective and evidence-based approach to humanitarian aid.

Click here to find out more about the REACH Initiative.

Resilience and Stabilisation: ACTED's response in 2014

In 2014, ACTED will continue to respond to the urgent needs of refugees across Jordan, Lebanon, and the Kurdistan Region of Iraq, expected to reach four million by the end of 2014.

Alongside this humanitarian aid, ACTED will provide longer-term sustainable solutions, aiming to address the protracted nature of the crisis across all sectors, such as municipal and civil society support, social cohesion, and access to income-generating opportunities.

Click here to download ACTED's response to the Syrian refugee crisis.